top of page

Privacy Policy

Welcome to The Human Experience. Trading under Stella Taliadoros/ Locus of Walthamstow C.I.C

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thehumanexperience.org.uk  (the “Site”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

Personal Data

While using our Site, we may collect the following types of personal information from you:

  • Contact Information: Name, email address, phone number.

  • Demographic Information: Age, gender, location.

  • Health Information: Any personal health details you provide through our forms or communications.

  • Usage Data: Details of your visits to our Site including, but not limited to, traffic data, location data, logs, and other communication data.

​

Technical Data

We use Google products such as Google Analytics and Google Ads to help analyse how users use the Site. These tools use cookies to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the Site (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the Site and to compile statistical reports on website activity.

How We Use Your Information

We use the information we collect in the following ways:

  • To provide and manage our services: We use your information to deliver the counselling services you have requested.

  • To communicate with you: We may use your contact details to send you emails regarding appointments, newsletters, and other information that may be of interest to you.

  • To improve our Site and services: We analyse the usage data to understand how our Site is used and to improve its performance and user experience.

  • For marketing and advertising purposes: With your consent, we may use your information to provide you with information about our services.

Disclosure of Your Information

We may disclose your personal data in the following circumstances:

​​

  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

For more detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal data. While we have taken reasonable steps to secure the personal data you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data, including:

  • The right to access – You have the right to request copies of your personal data.

  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe

  • ​​

If you have any questions or concerns please email stellataliadoros@gmail.com

​

​

​

Confidential  SERVICES

​

Your privacy is very important to me and you can be confident
that your personal information will be kept safe and secure
and will only be used for the purpose it was given to me. I
adhere to current data protection legislation, including the
General Data Protection Regulation (EU/2016/679) (the GDPR),
the Data Protection Act 2018 and the Privacy and Electronic
Communications (EC Directive) Regulations 2003.

​

This privacy notice tells you what I will do with your personal
information from initial point of contact through to after your
therapy has ended, including:
• Why I am able to process your information and what purpose
I am processing it for
• Whether you have to provide it to me
• How long I store it for
• Whether there are other recipients of your personal
information
• Whether I intend to transfer it to another country,
• Whether I do automated decision-making or profiling, and
• Your data protection rights.
I am happy to chat through any questions you might have about
my data protection policy and you can contact me via [insert
preferred method of contact]
‘Data controller’ is the term used to describe the person/
organisation that collects and stores and has responsibility for
people’s personal data. In this instance, the data controller is
me.
I am registered with the Information Commissioner’s Office
ZB507928 under 'Locus of Walthamstow C.I.C'
My postal address is:1 Chingford Road, E17 4PW My phone number is: 07769462902
My email address is: stellataliadoros@gmail.com

​

My lawful basis for holding and using
your personal information

The GDPR states that I must have a lawful basis for processing
your personal data. There are different lawful bases depending
on the stage at which I am processing your data. I have
explained these below:
If you have had therapy with me and it has now ended, I will use
legitimate interest as my lawful basis for holding and using your
personal information.
If you are currently having therapy or if you are in contact with
me to consider therapy, I will process your personal data where
it is necessary for the performance of our contract.
The GDPR also makes sure that I look after any sensitive
personal information that you may disclose to me appropriately.
This type of information is called ‘special category personal
information’. The lawful basis for me processing any special
categories of personal information is that it is for provision of
health treatment (in this case counselling) and necessary for
a contract with a health professional (in this case, a contract
between me and you).

​

How I use your information

Initial contact.
When you contact me with an enquiry about my counselling
services I will collect information to help me satisfy your
enquiry. This will include your email address, telephone number and name.

Alternatively, your GP or other health professional may send me your details when making a referral or a parent or trusted individual may give me your details when making an
enquiry on your behalf.
If you decide not to proceed I will ensure all your personal data
is deleted within 7 days. If you would like me to delete this information sooner, just let me know.
While you are accessing counselling.
Rest assured that everything you discuss with me is confidential.
That confidentiality will only be broken if:

​

1. Where you as a client give consent for the confidence to be broken.
2. Where I feel it is appropriate to consult with or involve other professionals such as your GP in circumstances where there is a risk of harm to you or to a third party. In such cases I will aim to discuss any action with you first and seek to gain your co-operation.
3. Where in extreme cases I am legally compelled by a court of law.
4. Where statutory law requires me to inform the relevant authorities (such as terrorist activities, drug trafficking or abuse of a child or vulnerable adult).

​

​

I will always try to speak to you about this first, unless
there are safeguarding issues that prevent this. 

​

I will keep a record of your personal details to help the
counselling services run smoothly. These details are kept securely on a password protected file and are not shared with any third party.
I will keep written notes of each session, these are kept on a password protected file.


For security reasons I do not retain text messages for more
than 1 week. If there is relevant information
contained in a text message I will record this in my notes. Likewise, any email correspondence will be deleted after 1 month if it is not important. If
necessary I will record this in my notes.


After counselling has ended.
Once counselling has ended your records will be kept for 7 years from the end of our contact with each other and are then securely destroyed. If you want me to delete your
information sooner than this, please tell me.

​

Third party recipients of personal data

I sometimes share personal data with third parties, for example,
where I have contracted with a supplier to carry out specific tasks. In such cases I have carefully selected which partners I work with. I take great care to ensure that I have a contract with the third party that states what they are allowed to do with the data I share with them. I ensure that they do not use your information in any way other than the task for which they have been contracted. (WIX -Website, Google Services)

​

I will have a clinical will in place. This is in place if something happens to me. The selected person will have access to my caseload and your details. https://clinicalwill.app/

​

I attend supervision, there may be occasions where names are shared.

​

Your rights

I try to be as open as I can be in terms of giving people access
to their personal information. You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal
information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more
about your rights at ico.org.uk/your-data-matters.
If I do hold information about you I will:
• give you a description of it and where it came from;
• tell you why I am holding its, tell you how long I will store
your data and how I made this decision;
• tell you who it could be disclosed to;
• let you have a copy of the information in an intelligible form.
You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you.
To make a request for any personal information I may hold about you, please put the request in writing addressing it to stellataliadoros@gmail.com


If you have any complaint about how I handle your personal
data please do not hesitate to get in touch with me by writing or emailing to the contact details given above. I would welcome any suggestions for improving my data protection procedures.
If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.

​

Data Security

I take the security of the data I hold about you very seriously
and as such I take every effort to make sure it is kept secure.
I used password protected files

​

bottom of page